Requesting and Editing Audio Transcripts of Recordings

EP provides faculty members several tools to record lectures and produce transcripts of those recordings for students. Requesting captioning for recorded lectures is an inclusive measure for presenting course content to students.

Note: Unedited Automated/Machine captions should not be used in courses with an identified accommodation need, in these cases please work with disability services and the help desk to process Professional/Human captions to ensure the highest degree of accuracy.

  1. Requesting Captions in Kaltura
  2. Editing Captions in Kaltura
  3. Setting up Audio Transcripts in Zoom
  4. Editing Transcripts of Zoom Recordings

Requesting Captions in Kaltura

Kaltura REACH uses Automatic Speech Recognition (ASR) technology to present machine-generated captions for videos. The steps to request captioning for videos are outlined below.

  1. After logging into Blackboard, select "My Media" to launch your Kaltura media space.
  2. Select the video(s) for which you would like to request captioning and check the box next to the video thumbnail(s). You can select multiple videos for captioning.
  3. Click the "Actions" button, followed by "Caption & Enrich." 
  4. Under Order Captions, select:
    • Service: Machine
    • Source Media Language: English (or other language, as needed)
    • Feature: Captions.


    Professional caption requests must be approved by EP. For questions, contact

  5. Click the "Submit" button. You will now see an aqua-colored confirmation bar above the area where you selected options in step 4.


    The status of the captioning will now be pending until the automated process has been completed. Processing time will depend on the length of the video, but turnaround time is generally 3–48 hours.

Editing Captions in Kaltura

Kaltura REACH captions are generally 75-85% accurate and can improve over time as the program adapts to learn your voice. These machine-generate captions may require manual editing before the quality is high enough to meet accessibility standards. To edit them for your videos, follow the steps below:

  1. From the list of your videos in My Media, select a video for which you would like to edit the captions.
  2. Scroll down and click the "Actions" button, followed by "Caption & Enrich." Screen_Shot_2020-12-09_at_5.58.58_PM.png
  3. Select the pencil icon to begin editing the captions.Screen_Shot_2020-12-10_at_11.06.42_AM-01.png
  4. On the Closed Captions Editor screen, you can edit captions as needed. Common errors to look for include garbled words, typos, and inaccurate proper names.  


Features of the Closed Captions Editor include the following:

A. Search and Replace

Search for words or phrases within the captions. Use the "Replace" function to trade specific words or phrases for others throughout the transcript.

B. Add Speaker

Attribute particular captions to a specific speaker. To add a speaker, highlight one (or more) captions in the Text Editor, type a name in the "Add Speaker" text box, and click "Add."

C. Timestamp and Text Editor

Revise the text incrementally by editing words or phrases that appear incorrectly.

D. Video Preview

Play and pause the video as you edit captions. By default, the Autoscroll function is turned on, allowing the transcript to scroll as the video plays.

Setting up Audio Transcripts in Zoom

Verify that audio transcripts are enabled in your Zoom settings:

  1. Log into the WSE Zoom portal.
  2. Navigate to your "Settings" panel, and then to the "Recordings" options. Near the bottom of the page, verify that the "Audio transcript" checkbox is enabled. If unchecked, enable this option and click "Save" to confirm the change.  Zoom_Audio_Transcript_Setting-01.png

Live machine-generated transcriptions are also available in Zoom meetings. For more information, see our Live Transcription for Zoom and Teams Meetings article.

Editing Transcripts of Zoom Recordings

Ensure that your lecture has been recorded to the cloud. More information about recording to the could can be found in our Zoom Cloud Recordings article.

Edit Zoom Transcripts in the Browser:

  1. Navigate to your recording from the email link generated by Zoom or by logging into the WSE Zoom portal in a web browser and going to the My Recordings page. Screen_Shot_2020-12-10_at_1.50.51_PM.png
  2. Select the name of the recording that is associated with a transcript you wish to edit.
  3. Select the "Audio only" m4a file (the transcript displays on the right-hand side of the screen).Audio_Only_File-02.png
  4. To start editing, utilize the Audio Transcript panel on the right. Audio_Transcript-01.png
  5. Hover over the phrase you wish to edit and select the pencil icon (Screen_Shot_2020-12-09_at_10.45.08_AM.png) that appears beside the text.
  6. Make any required changes to the text. When finished making changes, click the blue check mark button (Screen_Shot_2020-12-09_at_10.47.11_AM.png) to save your changes.
  7. The updated version of the text is displayed when you play the audio or video file.

Need further assistance?

Contact our team by emailing